Customer Success Officer

Job Summary

Togetherway is looking for a responsive, organized, and service-oriented Customer Success Officer to support onboarding, follow-up, issue coordination, and ongoing customer engagement after sale. This role helps ensure customers settle in successfully and continue to receive timely support and communication.

This is a great role for someone who enjoys working with people, solving problems, and maintaining strong customer relationships.

Key Responsibilities

• Support customer onboarding and post-sale follow-up

• Serve as a contact point for customer coordination and updates

• Follow up on customer requests, issues, and service needs

• Track onboarding progress, customer interactions, and escalations

• Maintain accurate customer records and internal updates

• Coordinate with internal teams to ensure timely issue resolution

• Conduct customer check-ins and support satisfaction efforts

• Flag risks, recurring issues, or opportunities for improvement

Requirements

• Experience in customer service, relationship support, account support, or operations is an advantage

• Strong communication and interpersonal skills

• Good organization and follow-up discipline

• Strong customer service mindset

• Ability to work across teams and manage multiple follow-ups

• Comfort using CRM or reporting tools is an advantage

What We Are Looking For

• Strong responsiveness and professionalism

• A service mindset with good attention to detail

• Ability to keep customers informed and supported

• Strong coordination and follow-through

• Willingness to take ownership of customer experience tasks