Service Advisor
--Lagos--
Job Summary
We are seeking a customer-focused, organized, and proactive Service Advisor to serve as the primary point of contact between customers and the workshop. This role is responsible for receiving customer vehicles, understanding and documenting service needs, preparing job cards, providing service estimates, coordinating with technicians, and keeping customers informed throughout the service process.
The ideal candidate will ensure a seamless customer experience by delivering excellent service, maintaining clear communication, coordinating timely vehicle repairs, and ensuring all service activities are accurately documented and completed to the highest standards.
Key Responsibilities
- Receive customers and vehicles, accurately diagnose service requirements, and create detailed job cards.
- Prepare service estimates, obtain customer approvals, and ensure all repair orders are properly documented.
- Coordinate with technicians and the workshop team to ensure timely diagnosis, repairs, quality control, and vehicle delivery.
- Monitor work progress, provide customers with regular service updates, communicate additional repair recommendations, and obtain necessary approvals.
- Process vehicle handovers by explaining completed work, confirming customer satisfaction, and ensuring accurate invoicing and service documentation in Odoo ERP.
- Maintain accurate customer and vehicle service records, uphold service standards, and ensure compliance with company policies, warranty procedures, and health and safety.
Requirements
- Bachelor’s degree in Mechanical Engineering, Automotive Technology, Business Administration, or a related field.
- Minimum of 2 years’ relevant experience as a Service Advisor or in an automotive workshop, dealership, or after-sales environment.
- Proficiency in Odoo ERP or similar workshop/service management software, with good knowledge of Microsoft Office applications.
- Good understanding of vehicle maintenance processes, job card management, service estimation, and workshop operations.
- Excellent customer service, communication, and interpersonal skills, with the ability to build and maintain positive customer relationships.
- Strong organizational, problem-solving, and time-management skills, with the ability to prioritize tasks and coordinate multiple service jobs efficiently.
What We Are Looking For
- Strong customer service and relationship management skills with a passion for delivering excellent customer experiences.
- Good knowledge of vehicle maintenance and repair processes, with the ability to communicate technical information clearly to customers.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time management skills, with the ability to manage multiple customer requests and meet deadlines.
- High level of professionalism, integrity, and attention to detail in handling customer interactions and service documentation.
- A proactive, customer-focused, and results-oriented mindset with a commitment to service quality and continuous improvement.