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RACI Matrix Implementation

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How to build a RACI Matrix

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In this video, Mike Clayton describes how to build a RACI Matrix, assign clear responsibilities, and establish accountability across tasks and teams.
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1. What does RACI stand for?
A. Responsible, Accountable, Consulted, Informed B. Responsible, Assigned, Consulted, Involved C. Reviewed, Accountable, Consulted, Informed D. Responsible, Accountable, Controlled, Informed
2. What is the primary purpose of a RACI Matrix?
A. To determine who has the highest authority B. To clarify responsibility and accountability for activities C. To determine the organisational hierarchy D. To measure the performance of employees against their assigned KPIs
3. A manager assigns a technician to perform a repair but retains ownership of the final outcome. Which assignment is most appropriate?
A. Technician = A; Manager = R B. Technician = R; Manager = A C. Technician = C; Manager = R D. Technician = I; Manager = A
4. According to Clayton, what is the first step when constructing a RACI chart?
A. Identify the people involved B. Identify the tasks or activities C. Assign the Accountable roles D. Identify the project sponsor
5. A task has two people marked “A” because both managers must approve it. What is the best response when reviewing the matrix?
A. Leave it because multiple Accountable people are always acceptable B. Change both to Responsible C. Clarify who ultimately owns the outcome D. Change one manager to ''R'' because anyone who participates in approving a task should also be responsible for its execution
6. A project engineer performs 80% of a task, while a specialist performs the remaining 20%. Who can be Responsible?
A. Only the engineer B. Only the specialist C. Both, if responsibility is genuinely shared D. Neither, because there must always be one Responsible person
7. A department head provides advice before a decision, but the project manager makes the final decision and owns its outcome. Which combination is most appropriate?
A. Department head = C; Project manager = A B. Department head = A; Project manager = C C. Department head = R; Project manager = I D. Department head = I; Project manager = C
8. A person is marked “Informed” for a task but is expected to provide feedback before the task is completed. What should you reconsider?
A. Their R assignment B. Their A assignment C. Whether they should be Consulted instead of Informed D. Whether they should be removed completely
9. Which situation most strongly suggests that accountability has not been properly established?
A. One A and three I B. Two R and one A C. Three C and one A D. Three R and no A
10. Which statement about “Responsible” is the most accurate?
A. The Responsible person must always be the Accountable person B. The Responsible person is the person who carries out the work C. The Responsible person must approve the final outcome D. Only one person can ever be Responsible
11. A team member says, “I was consulted, so I assumed I was responsible for completing the task.” What does this reveal?
A. The RACI roles have been clearly understood by the team B. The distinction between C and R has not been understood C. The person should automatically become Responsible D. The task should have no one Responsible
12. Which matrix would require the most immediate review?
A. Task 1: R, A, C, I B. Task 2: R, R, A, I C. Task 3: R, C, I D. Task 4: R, A, C, C, I
13. Why should RACI assignments be sense-checked after they are initially created?
A. To confirm that every task has been assigned to as many people as possible, reducing the risk of work being overlooked B. To verify that the assignments are practical, unambiguous, and aligned with actual decision-making and workflow, rather than merely appearing correct on paper C. To ensure that every person involved in a task has at least one R and one A, creating balanced responsibility across the team D. To ensure that senior managers retain accountability for tasks, even where operational responsibility has been delegated to other team members
14. A service manager is only required to receive progress updates and take no action. Which assignment best reflects this involvement?
A. A, because they are senior B. R, because they manage the department C. C, because they may have an opinion D. I, because they only need information
15. A task has an Accountable person but no Responsible person. The manager says, “That's fine because I own the task.” What is missing?
A. Another Accountable person to own the outcome B. A project sponsor C. Someone explicitly assigned to carry out the work B. Someone to receive information
16. Which statement best describes what a good RACI Matrix should achieve?
A. Everyone should have a role in every activity B. Managers should be Accountable for all activities C. Each activity should have only one person responsible and at least one person accountable D. Every activity should have clear ownership and appropriate involvement
17. A RACI Matrix shows that one employee is Responsible for almost every activity in a project. What should the team lead consider?
A. Whether the workload and allocation of responsibility are realistic B. Whether that employee should become Accountable for everything C. Whether the other employees should all become Informed D. Whether the RACI Matrix should be abandoned
18. Which combination best represents a healthy assignment for a single task?
A. Several A, no R B. One A, appropriate R, relevant C and I C. At least one A, appropriate R, relevant C and I D. One I, no A or R
19. Why can assigning too many people as “Consulted” become a problem?
A. It can slow decisions and create unnecessary input or coordination B. It automatically makes all ''C'' roles accountable for the outcome C. It means the task must have multiple ''A'' and ''R'' assignments D. It prevents the ''R" from completing the task independently
20. According to Clayton, which situation would most strongly suggest that a RACI Matrix needs to be reconsidered, even though every activity has at least one R and one A?
A. Several people are marked Informed across different activities B. One person is both Responsible and Accountable for some activities C. A large number of people are marked Consulted, creating excessive consultation D. Several people are marked Responsible for certain activities, particularly where the work requires collaboration
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